diff --git a/developer/community.mdx b/developer/community.mdx
index b85337c2..3e77908e 100644
--- a/developer/community.mdx
+++ b/developer/community.mdx
@@ -43,6 +43,18 @@ Include:
 | GitHub Discussions | Days | Questions, how-to help |
 | C1 Support | Hours | Production issues (customers), product feature requests |
 
+### Submit a C1 Support ticket
+
+C1 Support is available to customers for production issues and product feature requests. To open a ticket, email [support@c1.ai](mailto:support@c1.ai) from the address associated with your C1 tenant. Include:
+
+- Your C1 tenant (subdomain)
+- A description of the issue and its impact
+- Steps to reproduce
+- Relevant timestamps, request IDs, or task IDs
+- Screenshots or logs, if applicable
+
+For suspected security vulnerabilities, use [security@c1.ai](mailto:security@c1.ai) instead—see [Security issues](#security-issues) below.
+
 ## Reporting issues
 
 ### Bug reports
diff --git a/product/admin/global-settings.mdx b/product/admin/global-settings.mdx
index 4d624a5d..c6dbddeb 100644
--- a/product/admin/global-settings.mdx
+++ b/product/admin/global-settings.mdx
@@ -42,7 +42,7 @@ When you're finished, click **Save** and confirm your action.
 
 ### Step 2: Add attributes to an app's entitlements
 
-You can set attributes on individual entitlements or in bulk.
+You can set attributes on individual entitlements or in bulk. C1 does not apply a default risk level to entitlements automatically—every entitlement's risk level is unset until you assign one using the steps below.
 
 #### Set attributes in bulk