An error occured while loading participant conversation

[Quentinchampenois]

Describe the bug

As an administrator, I created a new project and configured the portal editor to be open for participation.
But when I access the link as a participant, the page loads and then display an error: "An error occurred while loading the Portal. Please contact the support team." (See screenshot below)

To Reproduce
Steps to reproduce the behavior:

1. Go to Dashboard
2. Create a new project
3. Configure a portal
4. Select "No tutorial" option in tutorials
5. Access it as a participant (logged in or not)
6. See error

Screenshots

Version

• Echo : v1.3.0
• Directus : v11.6.0
• Self Hosted (Kubernetes)

Additional context

The error appears on a self hosted environment.
I executed Directus sync using the shell script without problems.

While navigating in the participant portal, there is HTTP requests with a 403 status code coming from Directus in network panel :
https://directus.echo.CHANGEME.COM/items/echo__portal_tutorial?fields=id,slug,count(cards),cards.id,cards.sort,cards.echo__portal_tutorial_card_id.id,cards.echo__portal_tutorial_card_id.user_confirmation_required,cards.echo__portal_tutorial_card_id.icon,cards.echo__portal_tutorial_card_id.link,cards.echo__portal_tutorial_card_id.translations.*&filter={"slug":{"_eq":"none"}}&deep={"cards":{"_sort":"sort"}}

Body:

{"errors":[{"message":"You don't have permission to access this.","extensions":{"code":"FORBIDDEN"}}]}

In Directus, I don't have any collection named Echo Portal Tutorial or something like this.

Hypothesis
Based on the typesDirectusContent.ts file, I wonder if there is some missing Directus snapshots about EchoPortalTutorial ?
I didn't find any documentation about Echo's Directus configuration except in snapshots

Thank you !

[linear[bot]]

ECHO-128 An error occured while loading participant conversation

[ussaama]

@Quentinchampenois , the error occurred because the "echo__portal_tutorial" cards are being fetched from the Directus-hosted version of Dembrane's data, rather than the self-hosted "directus" instance we use locally. To resolve this, you can update the URL in your "config.ts" file back to "https://dembrane.directus.app/", and it should work as expected.

This is the default setting in "config.ts" when "Echo" is initially set up:

Alternatively, if you have set the "VITE_DIRECTUS_CONTENT_PUBLIC_URL" yourself, you’ll need to remove that. If not, you would need to create the following collections for the setup to work properly:

1. echo__portal_tutorial

2. echo__portal_tutorial_cards

The simplest solution would be to revert the URL to its original setting. Let me know if you need further assistance.

[Quentinchampenois]

Thanks for the explanations and the help @ussaama, it works well now !

Reverting the VITE_DIRECTUS_CONTENT_PUBLIC_URL to its original value fixed it ! 👌
I will take a look about setting up the echo__portal_tutorial and echo__portal_tutorial_cards on my Directus