Customer Support and Ticket Service Setup

[Mkalbani]

Location: microservices/support-ticket-service
Labels: microservice, customer-support, NESTJS
Estimated Time: 7 hours
Difficulty: Medium

Description

Create a support ticket system for player issues with triage, assignment, and resolution tracking.

Tasks

• Initialize NestJS project in microservices/support-ticket-service
• Set up Ticket, Category, Response entities
• Implement ticket creation from reports
• Add ticket priority and severity levels
• Create ticket assignment to support agents
• Implement SLA tracking
• Add ticket status workflow
• Create ticket notes and history
• Implement customer satisfaction ratings
• Set up Docker configuration

Acceptance Criteria

• Tickets created and categorized
• Priority levels determine urgency
• Assignment to agents functional
• SLAs tracked
• Satisfaction ratings collected
• Service runs independently

[ivri0027]

@ivri0027 has applied to work on this issue as part of the Stellar Wave Program's 6th wave.

Hello Maintainer,

I’d like to work on this issue. After reviewing the requirements, I understand the need to build a standalone NestJS support-ticket microservice featuring ticket creation and categorization, priority/severity management, agent assignment, SLA tracking, ticket history, and customer satisfaction ratings.

I have experience building TypeScript/NestJS backend services, designing database entities, implementing workflow-based systems, and deploying containerized applications. My focus will be on delivering a clean, scalable implementation that satisfies all acceptance criteria while following the project’s architectural standards.

I am available to start immediately and can provide consistent progress updates until completion.

Thank you for your consideration. I look forward to contributing to the project.

ℹ️ Repo Maintainers: To accept this application, review their application or assign @ivri0027 to this issue.

[mijinummi]

@mijinummi has applied to work on this issue as part of the Stellar Wave Program's 6th wave.

Hello maintainers, I am a full stack developer experience in building scalable systems, very interested in web and mobile applications. I have confidence that i can deliver this perfectly.

ℹ️ Repo Maintainers: To accept this application, review their application or assign @mijinummi to this issue.

[drips-wave]

Congratulations, @mijinummi! 🎉 Your application was accepted by the repo's maintainers, and the issue is due on June 30, 2026.

🧑‍💻 @mijinummi: Please resolve the issue such that the repo's maintainers have enough time to review your contribution before the due date. You'll earn Points for completing the issue on-time, which will make you eligible for a share of the Stellar Wave Program's reward pool.

Warning

When opening a PR, please link it to this issue to ensure it gets tracked accurately. Points are awarded when this issue is marked as completed by the maintainer.

🤠 Repo maintainers: Please keep an eye on the contributor's progress and review their work before the due date. You can manage this issue, including adjusting its complexity and points, here.

🌊 Happy Wave 🌊

[grantfox-oss]

🦊 GrantFox — @mijinummi has been assigned to this issue!

Next steps:

1. Open a Pull Request referencing this issue (e.g., Closes #354)
2. Your PR will be reviewed by the MindFlowInteractive maintainers

Good luck! Track your progress on GrantFox.

[grantfox-oss]

🎉 This issue has been marked as completed on GrantFox!

@mijinummi's PR #385 was approved and merged by @Mkalbani.

🏆 @mijinummi: You earned 40 FoxPoints for this contribution! Your current tier: Builder (1,351 total points). Track your full progress on GrantFox.

👏 Great work, @mijinummi! Keep contributing to MindFlowInteractive.

[drips-wave]

This issue has been completed by @mijinummi as part of the Stellar Wave Program's 6th Wave 🥳

😎 @mijinummi: You earned 200 Points for completing this issue! After the current Wave ends, you'll be eligible for a percentage of the Wave's reward pool based on the percentage of total points you've earned. Learn more here. You can also Leave a review to share your experience working on this issue.

🧑‍💻 Repo maintainers: How'd the contributor do? Leave a review to share your experience working with them.