I've paid for but get didn't get Blockchain API Pro Plus

[xo-ua]

Hello,
I've paid for Blockchain API Pro Plus, but didn't activate and no answer from support, any online chat or phone number.

You’ve successfully withdrawn 0.27488400 BNB from your account.

Withdrawal Address : bnb10s675s0me569htgkc4gu9jryrf5ttuw38387lk
Transaction ID : 1E63B1ACD3AC840C592DAA9D0DB7A08783F6977569AAAA9FA24DC31ACEC16A9C

[xo-ua]

no answer for a week, it looks like scam