createConversationThread gives error "The request was not formatted correctly"

[varunkr]

I am trying to create a thread in an existing conversation using the java api.

                        ConversationThread thread = new net.helpscout.api.model.thread.Message();
			thread.setType(ThreadType.Message); // Required
			thread.setBody(event.getMessageBody()); // Required
			thread.setStatus(Status.Closed); // Required

			PersonRef createdBy = new UserRef();
			createdBy.setId(event.getUserId());
			thread.setCreatedBy(createdBy); // Required

			client.createConversationThread(helpscoutTicketId, thread);

The exact error is

java.lang.RuntimeException: net.helpscout.api.exception.InvalidFormatException: The request was not formatted correctly

I don't understand why this is happening. Any ideas? Any help is appreciated. Thanks !!

[bob983]

Hi @varunkr. This looks fine to me at the first look, but if you tell me what Help Scout account (company) you used to connect to the API, I might check our logs and hopefully I should be able to find the issue.