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Expand file tree Collapse file tree Original file line number Diff line number Diff line change @@ -22789,7 +22789,8 @@ components:
2278922789 type: object
2279022790 description: An object containing the different custom attributes associated
2279122791 to the conversation as key-value pairs. For relationship attributes the value
22792- will be a list of custom object instance models.
22792+ will be a list of custom object instance models. System-defined attributes
22793+ such as "CX Score rating" and "CX Score explanation" may also be included.
2279322794 additionalProperties:
2279422795 anyOf:
2279522796 - type: string
@@ -22802,6 +22803,9 @@ components:
2280222803 team_mates: 9
2280322804 start_date_iso8601: "2023-03-04T09:46:14Z"
2280422805 end_date_timestamp: 1677923174
22806+ CX Score rating: 4
22807+ CX Score explanation: The conversation was resolved quickly and the customer
22808+ expressed satisfaction with the outcome.
2280522809 custom_object_instance:
2280622810 title: Custom Object Instance
2280722811 type: object
Original file line number Diff line number Diff line change @@ -16920,7 +16920,8 @@ components:
1692016920 type: object
1692116921 description: An object containing the different custom attributes associated
1692216922 to the conversation as key-value pairs. For relationship attributes the value
16923- will be a list of custom object instance models.
16923+ will be a list of custom object instance models. System-defined attributes
16924+ such as "CX Score rating" and "CX Score explanation" may also be included.
1692416925 additionalProperties:
1692516926 anyOf:
1692616927 - type: string
Original file line number Diff line number Diff line change @@ -18580,7 +18580,8 @@ components:
1858018580 type: object
1858118581 description: An object containing the different custom attributes associated
1858218582 to the conversation as key-value pairs. For relationship attributes the value
18583- will be a list of custom object instance models.
18583+ will be a list of custom object instance models. System-defined attributes
18584+ such as "CX Score rating" and "CX Score explanation" may also be included.
1858418585 additionalProperties:
1858518586 anyOf:
1858618587 - type: string
@@ -18593,6 +18594,9 @@ components:
1859318594 team_mates: 9
1859418595 start_date_iso8601: "2023-03-04T09:46:14Z"
1859518596 end_date_timestamp: 1677923174
18597+ CX Score rating: 4
18598+ CX Score explanation: The conversation was resolved quickly and the customer
18599+ expressed satisfaction with the outcome.
1859618600 custom_object_instance:
1859718601 title: Custom Object Instance
1859818602 type: object
Original file line number Diff line number Diff line change @@ -19307,7 +19307,8 @@ components:
1930719307 type: object
1930819308 description: An object containing the different custom attributes associated
1930919309 to the conversation as key-value pairs. For relationship attributes the value
19310- will be a list of custom object instance models.
19310+ will be a list of custom object instance models. System-defined attributes
19311+ such as "CX Score rating" and "CX Score explanation" may also be included.
1931119312 additionalProperties:
1931219313 anyOf:
1931319314 - type: string
@@ -19320,6 +19321,9 @@ components:
1932019321 team_mates: 9
1932119322 start_date_iso8601: "2023-03-04T09:46:14Z"
1932219323 end_date_timestamp: 1677923174
19324+ CX Score rating: 4
19325+ CX Score explanation: The conversation was resolved quickly and the customer
19326+ expressed satisfaction with the outcome.
1932319327 custom_object_instance:
1932419328 title: Custom Object Instance
1932519329 type: object
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