Unable to switch back from yearly to monthly subscription after failed payment

[axies20]

Hi,

I accidentally switched my TryPost Cloud subscription from the monthly plan to the yearly plan ($120/year).

The annual payment failed, and I would like to return to the monthly subscription.

In the Stripe customer portal there is no option to change the plan or billing interval. I can only see:

“Pay failed amount”
“Don’t cancel subscription”

The subscription currently says it will cancel on Sep 8, 2027, even though the $120 annual invoice was not paid.

Could you please void/cancel the failed annual invoice and switch my subscription back to the monthly plan?

I can provide my account email privately if needed.

Thanks!

[paulocastellano]

Hi @axies20

For sure i can help you, can you call me on chat inside the app please?

[paulocastellano]

@axies20

Here

But feel free to send me email paulo@trypost.it or join in discord https://trypost.it/discord

[axies20]

There's no button

[axies20]

[paulocastellano]

@axies20 omg, sorry about that.. i will check it.

Send me email with your account please? paulo@trypost.it

[axies20]

I sent you an email

[axies20]

Hi. The chat button appeared, but when I try to open it, it doesn't open. ср, 9 сент. 2026 г. в 16:36, Maksym Nikitiuk ***@***.***>:

…

***@***.*** ср, 9 сент. 2026 г. в 16:17, Paulo Castellano ***@***.***>: > @axies20 <https://github.com/axies20> omg, sorry about that.. i will > check it. > > Send me email with your account please? ***@***.*** > > — > Reply to this email directly, view it on GitHub > <#347?email_source=notifications&email_token=AESVFQD7YSJAFLUJ7PVATGT5OFKADA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBTGY4TAMRUUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSWGM33PORSXEX3DNRUWG2Y#discussioncomment-18369024>, > or unsubscribe > <https://github.com/notifications/unsubscribe-auth/AESVFQA6UG2HGPLKOVIZ6ZT5OFKADAVCNFSNUABJKJSXA33TNF2G64TZHMYTCMZWGQ2TINBXGA5UI2LTMN2XG43JN5XDWMJQG43TOMJWGGQXMAQ> > . > You are receiving this because you were mentioned.Message ID: > ***@***.***> >

[axies20]

I also wanted to ask where I can see how many tokens I've used and how many I have left. There used to be an option for that in Billing, but it's not there anymore. чт, 10 сент. 2026 г. в 16:00, Maksym Nikitiuk ***@***.***

…

: Hi. The chat button appeared, but when I try to open it, it doesn't open. ср, 9 сент. 2026 г. в 16:36, Maksym Nikitiuk ***@***.*** >: > ***@***.*** > > ср, 9 сент. 2026 г. в 16:17, Paulo Castellano ***@***.***>: > >> @axies20 <https://github.com/axies20> omg, sorry about that.. i will >> check it. >> >> Send me email with your account please? ***@***.*** >> >> — >> Reply to this email directly, view it on GitHub >> <#347?email_source=notifications&email_token=AESVFQD7YSJAFLUJ7PVATGT5OFKADA5CNFSNUABIM5UWIORPF5TWS5BNNB2WEL2ENFZWG5LTONUW63SDN5WW2ZLOOQXTCOBTGY4TAMRUUZZGKYLTN5XKO3LFNZ2GS33OUVSXMZLOOSWGM33PORSXEX3DNRUWG2Y#discussioncomment-18369024>, >> or unsubscribe >> <https://github.com/notifications/unsubscribe-auth/AESVFQA6UG2HGPLKOVIZ6ZT5OFKADAVCNFSNUABJKJSXA33TNF2G64TZHMYTCMZWGQ2TINBXGA5UI2LTMN2XG43JN5XDWMJQG43TOMJWGGQXMAQ> >> . >> You are receiving this because you were mentioned.Message ID: >> ***@***.***> >> >

[paulocastellano]

@axies20 we removed it because you can create so many as you want.