resend-esign-document.md



How to Resend an eSign Document?

Sometimes, an eSign document may need to be resent again, for example, if the recipient missed the email, the document expired, or email details were updated.
This guide covers all the ways you can resend eSign requests in Doculan, including how to handle expired, pending, or failed email deliveries.

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Step 1: Understanding When You Can Resend

You can resend a document only under certain conditions.
Doculan enforces strict resend rules to ensure audit accuracy.

Document Status	Can Resend?	Description
Expired	Yes	Document expired before signing
Pending	Yes	Until the recipient declines or submits the document
Completed	No	Already signed and finalized
Cancelled	No	Sender has withdrawn
Declined	No	Recipient refused to sign

Note: You can only resend if the document status is not Completed, Cancelled, or Declined.

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Step 2: Open the Actions Menu

In the Actions column for that document:

1. Click the three-dot menu (â‹®).
2. You'll see options like:
   • View
   • Audit
   • Download
   • Resend (visible only if applicable)
3. Click Resend.
4. Set an expiry date(if needed) before send button.

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Step 3: View Audit Trail After Resend

You can always check the Audit log to confirm resend activity.

Steps:

1. Click the Audit button in the Actions column.
2. You'll see a chronological list of all actions with timestamps:
   • Original document creation
   • First send
   • Resend date/time
   • Recipient open, view, and sign

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You've learned how to resend an eSign document in Doculan!

Resending ensures that no document signing opportunity is missed � especially when recipients fail to act before expiry or emails fail to deliver. It helps maintain a smooth, uninterrupted e-signature workflow.

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