Fill gaps from assistant conversations: risk levels and Support tickets

developer/community.mdx

@@ -15,7 +15,7 @@
 | Repository | Use for |
 |------------|---------|
 | [baton-sdk](https://github.com/conductorone/baton-sdk/discussions) | SDK questions, general connector development |
 | Specific connector repos | Issues with that connector |
 
 Before asking:
 1. Search existing issues and discussions
@@ -33,7 +33,7 @@
 
 **Bad:** "My connector doesn't work"
 
 **Good:** "Sync fails with 'unauthorized' error when listing users. Using baton-okta v0.5.2 with API token auth. Token has read_users scope. Full error: [paste error]"
 
 ### Support channels
 
@@ -43,6 +43,18 @@
 | GitHub Discussions | Days | Questions, how-to help |
 | C1 Support | Hours | Production issues (customers), product feature requests |
 
+### Submit a C1 Support ticket
+
+C1 Support is available to customers for production issues and product feature requests. To open a ticket, email [support@c1.ai](mailto:support@c1.ai) from the address associated with your C1 tenant. Include:
+
+- Your C1 tenant (subdomain)
+- A description of the issue and its impact
+- Steps to reproduce
+- Relevant timestamps, request IDs, or task IDs
+- Screenshots or logs, if applicable
+
+For suspected security vulnerabilities, use [security@c1.ai](mailto:security@c1.ai) instead—see [Security issues](#security-issues) below.
+
 ## Reporting issues
 
 ### Bug reports

product/admin/global-settings.mdx

@@ -1,7 +1,7 @@
 ---
 title: Global settings
 og:title: Global settings - C1 docs
 og:description: Configure global settings such as attribute values, the length of C1 sessions, and trusted IPs.
 description: Configure global settings such as attribute values, the length of C1 sessions, and trusted IPs. 
 ---
 {/* Editor Refresh: 2026-01-14 */}
@@ -42,7 +42,7 @@
 
 ### Step 2: Add attributes to an app's entitlements
 
-You can set attributes on individual entitlements or in bulk.
+You can set attributes on individual entitlements or in bulk. C1 does not apply a default risk level to entitlements automatically—every entitlement's risk level is unset until you assign one using the steps below.
 
 #### Set attributes in bulk
 
@@ -146,7 +146,7 @@
    All allow lists are opt-in: any category that is not enabled will not place any limits on IP addresses. 
 </Step>
 <Step>
 For each category you've enabled, enter the allowed IP ranges (CIDRs). Up to 32 CIDRs are accepted.  
 
    As a safeguard against locking yourself out of the system, C1 displays a banner showing whether your current IP address is allowed or denied access. 
 
@@ -172,7 +172,7 @@
 
 ## Temporarily disable system features 
 
 The controls on the **System management** page allow you to temporarily disable automations and all notifications with a single click. Using these controls helps C1 admins to perform system maintenance, large-scale data changes, and crisis management without generating an overwhelming number of alerts or triggering unintended access changes.
 
 <Steps>
 <Step>
@@ -183,9 +183,9 @@
 
    * **Disable notifications**: No Slack or email notifications are sent. Emails and Slack notifications are not queued for sending, and notifications accumulated while notifications are disabled will **not** be sent once notifications are re-enabled. Notifications that would have been sent will be logged. 
 
    * **Disable access profile membership automations**: Automated membership enrollments for access profiles are not processed. A log will be generated each time the membership automation attempts a sync. 
 
    * **Disable automations**: Automation executions are not processed. Executions are created, but will terminate immediately. A log will be generated each time an automation attempts to execute. 
 
    * **Disable connector anomaly pauses**: Connector anomaly detection is disabled across all connectors. By default, C1 automatically pauses a connector sync when it detects an unusually large or unexpected change in the data, to prevent unintended bulk changes. Enable this setting to turn off that behavior tenant-wide.
 </Step>
@@ -197,7 +197,7 @@
 If any system management control is enabled, a banner is shown across C1 alerting other users that normal operations of that function have been temporarily suspended. 
 
 <Frame>
 <img src="/images/product/assets/system-management.png" alt="A screenshot showing C1 with a banner stating that access profile membership automations are disabled."/>
 </Frame>