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Customer Behaviour Analysis

Project Overview

This project analyzes customer behavior to identify purchasing patterns, customer segments, and key factors influencing customer engagement. The analysis provides actionable insights that support customer retention, targeted marketing, and business growth strategies.


Business Objectives

  • Understand customer purchasing behavior.
  • Identify key customer segments.
  • Analyze buying patterns and customer preferences.
  • Generate insights to improve customer retention.
  • Support data-driven marketing and business decisions.

Tools & Technologies

  • Python
  • Jupyter Notebook
  • Pandas
  • NumPy
  • Matplotlib
  • Seaborn

Project Workflow

1. Data Preparation

  • Cleaned and validated the dataset.
  • Handled missing values and inconsistencies.
  • Prepared data for analysis.

2. Exploratory Data Analysis

  • Customer segmentation
  • Purchase behavior analysis
  • Trend analysis
  • Statistical analysis
  • Data visualization

3. Business Insights

  • Identified customer behavior patterns.
  • Highlighted opportunities for customer retention.
  • Provided recommendations for targeted marketing strategies.

Key Insights

  • Identified high-value customer segments.
  • Analyzed customer purchasing trends and engagement.
  • Highlighted opportunities to improve customer retention.
  • Generated insights to support personalized marketing campaigns.

Project Deliverables

This repository contains:

  • Jupyter Notebook (.ipynb) – Complete customer behavior analysis.
  • Project Report (PDF) – Detailed methodology, analysis, and findings.
  • Executive Summary (PDF) – Business-focused summary and recommendations.

Repository Structure

Customer_Behaviour_Analysis
│
├── Customer_Behaviour_Analysis.ipynb
├── Customer_Behaviour_Analysis_Report.pdf
├── Executive_Summary_Customer_Behaviour_Analysis.pdf
└── README.md

Skills Demonstrated

  • Exploratory Data Analysis (EDA)
  • Customer Analytics
  • Customer Segmentation
  • Data Cleaning
  • Statistical Analysis
  • Data Visualization
  • Business Analysis
  • Data Storytelling
  • Python

Author

Kartikey Singh

Data Analyst | Power BI | Python | SQL | Excel

LinkedIn: Kartikey_Singh

GitHub: Kartikey_Singh

About

Customer behavior analytics project using Python to analyze purchasing patterns, customer segmentation, and engagement trends for data-driven marketing and retention strategies.

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