freenet · sanity · Aug 25, 2026 · Aug 25, 2026 · Aug 25, 2026 · Aug 25, 2026
diff --git a/CONTRIBUTING.md b/CONTRIBUTING.md
@@ -6,7 +6,7 @@ We welcome contributions to Freenet! Here's what you need to know.
 
 - **Claim the issue first.** Comment on the issue you want to work on and wait for a maintainer to confirm before starting work. This prevents duplicate effort and ensures the approach is aligned with project direction.
 - **Read the codebase conventions.** See [AGENTS.md](AGENTS.md) for project structure, coding standards, and testing requirements.
-- **Ask questions.** If something is unclear, ask on the issue or in our [Matrix channel](https://matrix.to/#/#freenet:matrix.org) before writing code.
+- **Ask questions.** If something is unclear, ask on the issue or in our [Matrix channel](https://matrix.to/#/#freenet-locutus:matrix.org) before writing code.
 
 ## Quality Standards
 
@@ -31,7 +31,7 @@ We require the use of a frontier-class model (as of early 2026: Claude Opus 4, G
 
 ## Getting Help
 
-- [Matrix chat](https://matrix.to/#/#freenet:matrix.org) for questions and discussion
+- [Matrix chat](https://matrix.to/#/#freenet-locutus:matrix.org) for questions and discussion
 - [Issue tracker](https://github.com/freenet/freenet-core/issues) for bugs and feature requests
 - [API docs](https://docs.rs/freenet) for code reference
 - [Freenet manual](https://freenet.org/resources/manual/) for architecture overview
diff --git a/hugo-site/content/_index.md b/hugo-site/content/_index.md
@@ -131,6 +131,7 @@ just a few hops, scaling efficiently to millions of peers, no servers required.
 
 [River](/river/) · [Apps](/apps/) · [Video Talks](/about/video-talks/) ·
 [Matrix Chat](https://matrix.to/#/#freenet-locutus:matrix.org) ·
-[GitHub](https://github.com/freenet/freenet-core) · [FAQ](/about/faq/)
+[GitHub](https://github.com/freenet/freenet-core) · [FAQ](/about/faq/) ·
+[Report a Bug](/community/support/)
 
 </div>
diff --git a/hugo-site/content/build/manual/community.md b/hugo-site/content/build/manual/community.md
@@ -7,4 +7,4 @@ aliases:
 ---
 
 - [Github](https://github.com/freenet/freenet-core)
-- [Matrix](https://matrix.to/#/#locutus:matrix.org)
+- [Matrix](https://matrix.to/#/#freenet-locutus:matrix.org)
diff --git a/hugo-site/content/community/_index.md b/hugo-site/content/community/_index.md
@@ -0,0 +1,5 @@
+---
+title: "Community"
+date: 2026-08-25
+draft: false
+---
diff --git a/hugo-site/content/community/get-involved/index.md b/hugo-site/content/community/get-involved/index.md
diff --git a/hugo-site/content/community/support/index.md b/hugo-site/content/community/support/index.md
@@ -1,5 +1,127 @@
 ---
-title: "Support"
-date: 2024-06-11T00:00:00Z
+title: "Report a Bug or Get Help"
+description:
+  "Where to report a Freenet bug or ask for a feature: which project, which issue tracker, and what
+  to include."
+date: 2026-08-25
 draft: false
+aliases:
+  - /report/
+  - /community/get-involved/
 ---
+
+Found a bug, or want something Freenet doesn't do yet? Please tell us. This page points you at the
+right place to say it.
+
+Freenet is a network plus a set of separate apps built on top of it, and each one keeps its own list
+of bugs. So the first step is picking which one you were using. If you pick wrong, we'll move your
+report for you.
+
+Filing a report on GitHub needs a free GitHub account. If you'd rather not create one, say it in
+[our Matrix room](https://matrix.to/#/#freenet-locutus:matrix.org) instead and someone will file it
+for you.
+
+## What were you using?
+
+### Group chat (River)
+
+Messages not sending, a room that won't load, an invite that doesn't work, members missing, anything
+in the chat interface itself.
+
+→ [Report a River bug](https://github.com/freenet/river/issues/new) ·
+[existing River issues](https://github.com/freenet/river/issues)
+
+### Freenet itself
+
+Install or uninstall trouble, the node won't start or won't stay running, no connections, high CPU
+or bandwidth use, the menu bar or system tray icon, errors from the `freenet` command. Anything
+underneath the apps rather than inside one.
+
+→ [Report a Freenet bug](https://github.com/freenet/freenet-core/issues/new) ·
+[existing Freenet issues](https://github.com/freenet/freenet-core/issues)
+
+### This website
+
+A broken link, documentation that's wrong or confusing, a page that won't load, a typo.
+
+→ [Report a website bug](https://github.com/freenet/web/issues/new) ·
+[existing website issues](https://github.com/freenet/web/issues)
+
+### Ghost Keys
+
+Trouble with the Ghostkey Vault: importing a key, backing one up, an app that can't get a signature.
+
+→ [Report a Ghostkey Vault bug](https://github.com/freenet/ghostkeys/issues/new) ·
+[existing Ghostkey Vault issues](https://github.com/freenet/ghostkeys/issues)
+
+A donation that didn't go through, or a Ghost Key certificate that never arrived, is handled by this
+website rather than by the vault, so [report those here](https://github.com/freenet/web/issues/new).
+
+### One of the other apps
+
+Each keeps its own list: [Delta](https://github.com/freenet/delta/issues/new),
+[Mail](https://github.com/freenet/mail/issues/new),
+[freenet-git](https://github.com/freenet/freenet-git/issues/new),
+[Raven](https://github.com/freenet/raven/issues/new),
+[Atlas](https://github.com/freenet/atlas/issues/new) and
+[Harvest](https://github.com/freenet/harvest/issues/new). The [apps page](/apps/) says what each one
+does, if you're not sure which you were using.
+
+### Not sure
+
+Use the [Freenet issue tracker](https://github.com/freenet/freenet-core/issues/new). It's the one
+the maintainers watch most closely, and they'll move your report if it belongs somewhere else.
+Describing clearly what happened matters far more than landing it in the right place the first time.
+
+If you'd rather have someone work it out with you, ask in
+[Matrix](https://matrix.to/#/#freenet-locutus:matrix.org).
+
+## What to put in a bug report
+
+You don't need to diagnose the problem. What makes a report easy to act on:
+
+- What you were doing, what you expected, and what happened instead.
+- Whether it happens every time or only sometimes.
+- Your operating system, and how you installed Freenet.
+- A screenshot, if it's something you can see.
+
+### The quick way to gather diagnostics
+
+If Freenet is installed on your machine, run this in a terminal:
+
+```bash
+freenet service report
+```
+
+It gathers your version, operating system, recent log entries and configuration, then asks you to
+describe the problem, uploads everything, and prints a short **report code** that looks like
+`X7K2M9`. Put that code in your bug report and the maintainers can pull up everything they need. If
+your node isn't answering, that step waits up to a minute before giving up, so the prompt may take a
+while to appear.
+
+That upload is more than logs, so it's worth knowing what's in it: your machine's hostname, recent
+log lines, your Freenet configuration file (which includes paths containing your username), and, if
+your node is running, its current network state. That state covers your peer ID, the addresses of
+the peers you're connected to, and every contract your node holds. For River that includes the rooms
+you're in.
+
+Your IP address is recorded when the upload is received.
+
+If you'd rather read all of that before sending it, `freenet service report --local report.json`
+writes the same bundle to a file on your own machine and uploads nothing. There's no way to send a
+saved file afterwards, so once you're happy with it, run the command again without `--local` and it
+will collect a fresh copy of the same things.
+
+## Prefer to talk to a person?
+
+Our [Matrix room](https://matrix.to/#/#freenet-locutus:matrix.org) is where Freenet's developers and
+users are. It's a good place for "is this even a bug?", for questions the FAQ doesn't answer, and
+for anything you'd rather not write up as a formal report.
+
+## Want to help fix things?
+
+A clear bug report is already a real contribution. If you want to go further,
+[freenet-core's contributing guide](https://github.com/freenet/freenet-core/blob/main/CONTRIBUTING.md)
+explains how the project takes changes. Read it before you write any code: feature work needs an
+agreed issue first, and pull requests that skip that step get closed. The [Build section](/build/)
+covers how Freenet works and how to write apps for it.
diff --git a/hugo-site/content/donate/thanks/_index.md b/hugo-site/content/donate/thanks/_index.md
@@ -13,6 +13,6 @@ are tax-deductible in the United States.
 
 ### Stay connected
 
-- Join the conversation on [Matrix](https://matrix.to/#/#freenet:matrix.org)
+- Join the conversation on [Matrix](https://matrix.to/#/#freenet-locutus:matrix.org)
 - Follow project updates on [our news page](/about/news/)
 - Read about the architecture in the [whitepaper](/whitepaper/)
diff --git a/hugo-site/content/quickstart/_index.md b/hugo-site/content/quickstart/_index.md
@@ -44,7 +44,7 @@ Prefer the terminal? River has a full-featured CLI, `riverctl`. See the
 ## Troubleshooting
 
 If you run into problems, join our [Matrix chat](https://matrix.to/#/#freenet-locutus:matrix.org)
-for help.
+for help, or see [Report a Bug or Get Help](/community/support/) for where to file a report.
 
 **Invite didn't work?** If River opened but you're not in the room, try restarting Freenet
 (`freenet service restart`), then come back to this page and click the invite button again for a
@@ -67,4 +67,4 @@ Need to remove Freenet? See the [uninstall guide](/uninstall/).
 - [User Manual](/build/manual/) - Learn how Freenet works
 - [Video Talks](/about/video-talks/) - Watch presentations about Freenet
 - [FAQ](/about/faq/) - Common questions and answers
-- [Get Involved](/community/get-involved/) - Contribute to the project
+- [Report a Bug or Get Help](/community/support/) - Where to send a bug report or feature idea
diff --git a/hugo-site/static/slides/common/call-to-action.html b/hugo-site/static/slides/common/call-to-action.html
@@ -35,7 +35,7 @@ <h2 style="flex-shrink: 0; margin-bottom: 0.3em;">Get Involved</h2>
       <p style="font-size: 0.75em; color: rgba(255,255,255,0.6);">
         <a href="https://freenet.org" style="color: #4facfe; margin: 0 0.8em;">freenet.org</a>
         <a href="https://github.com/freenet" style="color: #4facfe; margin: 0 0.8em;">GitHub</a>
-        <a href="https://matrix.to/#/#freenet:matrix.org" style="color: #4facfe; margin: 0 0.8em;">Matrix</a>
+        <a href="https://matrix.to/#/#freenet-locutus:matrix.org" style="color: #4facfe; margin: 0 0.8em;">Matrix</a>
       </p>
     </div>
   </div>
@@ -45,7 +45,7 @@ <h2 style="flex-shrink: 0; margin-bottom: 0.3em;">Get Involved</h2>
       <li>Run a peer: freenet.org/quickstart</li>
       <li>Build: tutorial at freenet.org/resources/manual/tutorial, uses River as example</li>
       <li>AI: dapp-builder skill for Claude</li>
-      <li>Matrix: #freenet:matrix.org</li>
+      <li>Matrix: #freenet-locutus:matrix.org</li>
     </ul>
   </aside>
 </section>
diff --git a/hugo-site/static/slides/common/questions.html b/hugo-site/static/slides/common/questions.html
@@ -12,7 +12,7 @@ <h1 style="font-size: 3em; background: linear-gradient(90deg, #4facfe, #43e97b);
     </p>
     <p style="margin: 0.8em 0;">
       <span style="color: #43e97b;">💬</span>
-      <a href="https://matrix.to/#/#freenet:matrix.org" style="color: rgba(255,255,255,0.8); margin-left: 0.5em;">Matrix: #freenet:matrix.org</a>
+      <a href="https://matrix.to/#/#freenet-locutus:matrix.org" style="color: rgba(255,255,255,0.8); margin-left: 0.5em;">Matrix: #freenet-locutus:matrix.org</a>
     </p>
     <p style="margin: 0.8em 0;">
       <span style="color: #a855f7;">𝕏</span>

diff --git a/hugo-site/themes/freenet/assets/css/freenet.css b/hugo-site/themes/freenet/assets/css/freenet.css
@@ -1107,6 +1107,20 @@ picture.app-screenshot img {
   }
 }
 
+/* Bug-report route in the footer — the one support link present on every page,
+   so it has to read as a link rather than as a caption. Shares the quiet
+   underlined link treatment with .footer-institutional below. */
+.footer-report {
+  text-align: center;
+  margin: 2rem auto 0;
+  padding: 0 1rem;
+  font-size: 0.9rem;
+}
+
+.footer-report p {
+  margin: 0;
+}
+
 /* Institutional statement in footer — quiet, just establishes 501(c)(3) status */
 .footer-institutional {
   max-width: 720px;
@@ -1122,29 +1136,34 @@ picture.app-screenshot img {
   margin: 0;
 }
 
-.footer-institutional a {
+.footer-institutional a,
+.footer-report a {
   color: #64748b;
   text-decoration: underline;
   text-decoration-color: rgba(100, 116, 139, 0.4);
   text-underline-offset: 2px;
 }
 
-.footer-institutional a:hover {
+.footer-institutional a:hover,
+.footer-report a:hover {
   color: var(--color-primary);
   text-decoration-color: var(--color-primary);
 }
 
 @media (prefers-color-scheme: dark) {
   .footer-institutional,
-  .footer-institutional a {
+  .footer-institutional a,
+  .footer-report a {
     color: #94a3b8;
   }
 
-  .footer-institutional a {
+  .footer-institutional a,
+  .footer-report a {
     text-decoration-color: rgba(148, 163, 184, 0.4);
   }
 
-  .footer-institutional a:hover {
+  .footer-institutional a:hover,
+  .footer-report a:hover {
     color: #4da6ff;
     text-decoration-color: #4da6ff;
   }

diff --git a/hugo-site/themes/freenet/layouts/partials/footer.html b/hugo-site/themes/freenet/layouts/partials/footer.html
@@ -1,3 +1,6 @@
+<div class="footer-report">
+    <p><a href="/community/support/">Report a bug or get help</a></p>
+</div>
 <div class="footer-institutional">
     <p>
         Founded in 2001, Freenet is a 501(c)(3) nonprofit organization dedicated to the development