Prototype DA ServiceNow connection binding(HR Agent + ServiceNow HRSD)

[DapheneShao]

Summary

• add a resumable /connect servicenow prototype for the active Employee Self-Service (HR) DA-GA agent and its ServiceNow HRSD integration
• admit the exact active editable agent through the per-agent /setup authoring_ready handoff rather than aggregate connection readiness
• inspect ServiceNow HRSD components, show current topic state, and enable customer-confirmed inactive topics with full-component updates and refetch verification
• discover physical ServiceNow credentials through read-only Connectivity APIs, verify the selected credential is Connected, and persist agent-scoped non-secret progress
• keep physical credential creation, Entra sign-in, Agent Connect, conditional parameter sharing, and Test-pane validation as maker-confirmed actions where no approved API is available
• publish only after explicit confirmation and preserve resumable progress across repeated inspection
• keep the GA HR package on direct connector actions; do not query Dataverse or activate unrelated cloud flows

Scope

This PR intentionally proves the HR Agent + ServiceNow HRSD vertical slice only. It does not claim IT Agent / ITSM support.

The IT DA package has a similar ServiceNow shape, but ITSM has not yet been live-validated through this workflow. A follow-up PR will generalize the shared flow through HRSD/ITSM product profiles and add Employee Self-Service (IT) + ServiceNow ITSM support, tests, and live validation. Keeping that work separate preserves this PR as the already-proven HRSD baseline.

Automation boundary

Automated

• setup and active-agent validation
• ServiceNow HRSD topic inventory and customer-confirmed enable-all updates
• full-component mutation with change-token use and refetch verification
• physical connection discovery and health verification
• agent-scoped progress and attestation persistence
• confirmed publish

Maker-assisted

• physical connection creation and Microsoft Entra sign-in
• connecting the selected credential to the Agent in Copilot Studio
• parameter sharing when the connector exposes that control
• functional validation in the Copilot Studio Test pane

The Copilot Studio UI binding endpoint was identified and live-observed, but the ESS ADK client cannot request the required PowerVirtualAgents.Tokens.Read permission because first-party preauthorization is unavailable. The prototype therefore does not reuse browser tokens or treat MinimalBot ConnectionReferenceUpdate as Agent binding.

Live POC evidence

• discovered and verified all 18 installed ServiceNow HRSD topics as Active
• confirmed five ServiceNow connector actions and zero ServiceNow flow actions in the installed GA HR package
• created and verified a Microsoft Entra ID User Login credential for ServiceNow instance dev184242 with status Connected
• confirmed Agent Connect/Disconnect remains a maker UI operation under the current permission contract
• confirmed the parameter-sharing control was not exposed for this ServiceNow connection surface
• published the current HR Agent component revision after explicit confirmation

Validation

• 86 passed across the focused ServiceNow implementation, setup-state, AgentBuilder, and routing suites
• Ruff passed on all changed Python and test files
• git diff --check passed
• validation video: https://microsoft-my.sharepoint-df.com/:v:/p/daphneshao/IQBDDwU4tR1lTLiTB8yhC1-2AUmz7UWiWwb-BSJFnkEZPAw?e=MHP0re

ADO: https://o365exchange.visualstudio.com/O365%20Core/_workitems/edit/7735182/

[Copilot]

Copilot review overview

🟡 Changes recommended

Seven moderate findings and one nit remain unresolved.

Get a fresh assessment by requesting another Copilot review.

Review effort: Lite
Findings: 4

Open (4)

• Unconditional Preview checklist overrides DA routing · New
• Topic activity count ignores inactive status field · New
• Durable topics completion ignores later deactivation · New
• Attestation accepts unsupported credential authentication modes · New

What changed in this PR

Adds a resumable ServiceNow HRSD connection prototype for the DA-GA Employee Self-Service HR agent, including topic activation, credential discovery, maker-assisted binding, publishing, and progress persistence.

Changes:

• Adds DA ServiceNow routing and resumable workflow guidance.
• Implements topic inspection, updates, credential verification, and attestations.
• Adds authoring-readiness tracking, AgentBuilder updates, and test coverage.

Review status: seven moderate findings and one nit remain unresolved, so changes are required before approval.

File	Summary
tests/​setup/​test_servicenow_da_connect_router.py	Tests ServiceNow DA routing and resumability.
tests/​setup/​test_da_setup_router.py	Updates setup readiness assertions.
tests/​scripts/​test_setup_existing_da.py	Tests authoring-readiness persistence and migration.
tests/​scripts/​test_connect_servicenow_da.py	Tests ServiceNow workflow behavior.
tests/​scripts/​test_agentbuilder.py	Tests component change-set updates.
solutions/​ess-maker-skills/​src/​skills/​connect/​SKILL.md	Routes DA HR ServiceNow connections.
solutions/​ess-maker-skills/​src/​skills/​connect/​servicenow-da/​SKILL.md	Defines the resumable HRSD workflow.
solutions/​ess-maker-skills/​scripts/​setup_existing_da.py	Adds authoring-readiness markers and synchronization.
solutions/​ess-maker-skills/​scripts/​connect_servicenow_da.py	Implements inspection, mutations, credentials, publishing, and attestations.
solutions/​ess-maker-skills/​scripts/​agentbuilder.py	Adds scopes and component updates.
solutions/​ess-maker-skills/​.github/​prompts/​connect.prompt.md	Updates connection admission and resume rules.
solutions/​ess-maker-skills/​.github/​copilot-instructions.md	Updates the global readiness gate.

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